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Connected to Homes Ltd Privacy Policy


What type of information do we collect?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


How do we collect information?

When you conduct a transaction on our website, by phone or as any other part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will only be used for the specific reasons stated in this policy.


Why do we collect such information?

We collect your information for the following purposes:

  1. To provide and operate our Services;

  2. To provide you with ongoing customer assistance and support;

  3. To provide general or personalised service related notices and promotional messages. We will only provide content at your request via your ‘opt-in’ preferences

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  5. To comply with any applicable laws and regulations in the United Kingdom

How do we store, use, share or disclose your information?


Our company website and associated apps are hosted on the platform which shares data via integrated API with our cloud based CRM database. These applications provide us with an online platform in order to offer our partner’s products and our own services to you. Your data may be stored through’s data storage, databases and the general applications. Your data will be stored on secure servers behind a firewall.

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Only at your request will we share your information with any outside company or organisation. Such as if you choose to view a demo of a product provided by one of our vendor partners. By requesting a product demo you give consent for us to share your information with the specific vendor of that product.


How do we communicate with you?


If applicable, you should explain your means of communication (e.g. email, text message, etc.,) and for what purposes (e.g. marketing campaigns, promotions, updates, etc.). Explain exactly how you contact your site visitors by using personal information collected on your website and how they can opt out of receiving such messages.


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and/or postal mail.


How do we use cookies and other tracking tools?

Our website and associated apps use cookies. These include session cookies that are erased when you close your browser and do not collect information from your computer and persistent cookies that are stored on your hard drive until they expire or until you delete them. These cookies are used to collect information such as Web surfing behaviour or user preferences for a specific site.

How can you withdraw your consent?


If you don’t want us to process your data anymore, please contact us at


Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us our Data Protection Officer who is David Mallinder. David can be reached at +44(0) 1733 767837

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